F.A.Q.
Questions?
Do you have any questions? Our customer service team is at your disposal and will respond to you as soon as possible.
Please do not hesitate to contact us at micheline.wbu@gmail.com.
Here are the questions you frequently ask us:
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 5 and 7 business days for your item to arrive at your home.
During peak periods, it may take up to 6 days before shipment. Our packages are delivered via La Poste; we do not work with pickup points.
My order is incomplete
Given that we have different storage locations and work with different manufacturers, you may receive your products in separate packages. Please do not worry if you do not receive everything at once.
Our average delivery times are 5 to 7 business days. It is possible that some packages may take a little longer than that.
However, if you still have not received your package after 35 business days from your order, we will provide a full refund and you may keep the item when it arrives.
Contact us at micheline.wbu@gmail.com to report an item not received.
Can I cancel or modify my order?
We process your orders quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send an email for cancellation or modification to micheline.wbu@gmail.com
Beyond this time, your items will have already been shipped, and we will therefore not be able to modify your order.
Is the item I received broken/defective?
Despite our demanding selection of trusted carriers, it is possible that your package may arrive damaged.
In this case, or in the event of a manufacturing defect, contact us at micheline.wbu@gmail.com with the following details:
- Your order number
- Description of the problem (incorrect / defective item, ...)
- A photo or video
You will not need to return the product, and we will refund the amount of your order directly in the form of a store credit (if you would like another form of refund, please let us know).
Which payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, and Bank Cards.
Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.